Study reveals ‘governance gap’ and tension between AI benefits and risks   

Published on June 10, 2025

A global study on trust in Artificial Intelligence (AI) reveals more than half of people globally are unwilling to trust AI, reflecting an underlying tension between its obvious benefits and perceived risks.

A global study 2025 led by Professor Nicole Gillespie, Chair of Trust at Melbourne Business School at the University of Melbourne and Dr Steve Lockey, Research Fellow at Melbourne Business School, in collaboration with KPMG, is the most comprehensive global study into the public’s trust, use and attitudes towards AI.

The study surveyed over 48,000 people across 47 countries between November 2024 and January 2025.

It found that although 66% of people are already intentionally using AI with some regularity, less than half of global respondents are willing to trust it (46%). 



When compared to a previous study conducted prior to the release of ChatGPT in 2022, it reveals that people have become less trusting and more worried about AI as adoption has increased.