OECS Strategic Monitoring & Evaluation Workshop for BSO

Published on September 15, 2025

The Organisation of Eastern Caribbean States (OECS) Com mission has completed a high-impact Monitoring & Evaluation (M&E) training for OECS Business Support Organisations (BSOs), aimed at transforming them into data-driven engines of growth and innovation.

Held at the St. Kitts & Nevis Chamber of Industry and Commerce from August 26 to 28, the three-day workshop brought together mid to senior-level professionals from chambers of commerce, Small and Medium-Sized Enterprise (SME) support agencies, incubators, and industry associations across the region.

The initiative, supported by the 11th European Development Fund (EDF) Regional Integration Through Growth Harmonisation and Technology (RIGHT) Programme and the International Trade Centre (ITC), was part of a broader strategy to institutionalise performance measurement and elevate the role of BSOs as trusted contributors to national and regional business ecosystems.

The workshop covered a range of topics, including strategy mapping and results chains, Key Performance Indicator (KPI) frameworks, satisfaction measurement, and impact reporting. Participants engaged in hands-on exercises designed to align institutional goals with measurable outcomes, while also exploring tools for CRM optimization, dashboard development, and evidence-based advocacy.